Quality Analyst -

Company: MicroSourcing
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Location: Filipinas
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JOB DESCRIPTION
Job Description
Monitor calls and chats that agents are following the account’s policies and procedures Coach agents based on quality performance Create action plans for agent improvement Attend internal and external calibrations Handle escalated customer issues as required Prepare reporting on order deficiencies Responsible for reviewing the accuracy of information input Responsible for achieving and exceeding performance expectations by meeting daily, weekly, and monthly input targets while operating autonomously Accountable for
staying current with new product and market trends in the payment industry using the information as part of merchant conversations Responsible to acquire and maintain a working knowledge of Moneris’ products and services in addition to partner solutions All other duties assigned Job Requirement
Excellent Communication skills - oral and written Proficient in MS Applications Particularly 2 years background in sales 2 Years relevant experience Ability to motivate and train



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