Customer Service Representative | 1 - Cebu City

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  • • Provides excellent online shopping experience to all customers in all marketplaces by helping resolve customer issues through answering customer emails, inbound/outbound calls, voicemails, and live chat in a timely manner. He/she will also perform special projects designated by the Team Manager.


  • • Provides customer service for Amazon 2P and 3P accounts and monitors the account's performance on Amazon
  • • Represents the brands he/she is assigned to and should familiarize each brand's online selling policies
  • • Ensures that assigned brands get excellent performance ratings from Amazon and all marketplaces
  • • Addresses customer queries on orders processed through Amazon, our own website, and physical store by coordinating mainly with the Supplier Management group; Listings, Inventory, Pricing, and Warehouse Team
  • • Provides shipment status to the customers
  • • Confirms, cancels, and refunds orders when needed
  • • Sends out order delay notifications
  • • Coordinates with the shipping carrier to investigate lost packages and defective product claims
  • • Earns customer trust and positive feedback
  • • Updates internal tools like spreadsheets
  • • Will help maintain excellent metrics in Amazon and in all marketplaces
  • • Handles special projects assigned by the Manager
  • • Supports the Customer Service Manager and acts as POC in the absence of his/her manager or when needed

Essential Requirements:

  • • Can work on night shift.
  • • Willing to work on weekends with a rotational schedule
  • • Confident in speaking American English and good at writing emails
  • • Ability to multitask
  • • Good computer skills and knows how to navigate the internet
  • • Good Attendance record in previous employment
  • • Great contributor even on matters outside his/her scope
  • • Detail-oriented and highly organized


  • • 13th month pay
  • • night differential allowances

Work Day: Full Time
Employment type: Permanent Job
Salary: PHP 17,000.00 - 21,000.00 Monthly
Positions available: 5

Minimal experience: 1 year
Languages: English Advanced
Gender: Indistinct
- Availability to travel and work outside the city

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