Consultant - AI Support (Customer Service) - Manila

Company: Voiceplug Inc
Your Application: You have not applied yet
Location: Manila, Filipinas
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
WhatsApp:  Send WhatsApp
JOB DESCRIPTION
Requirements:
Key Skills:
Excellent Verbal communication in English and Spanish
Listening Skills
Diligent in Data entry
Effective coordinator and People skills
Customer focus
Customer service
Attention to detail
Professionalism
Multi- Tasking
Note- Please note Laptop / Computer is mandatory essential needed for all Applicants.
Responsibilities:
Monitor live calls during US PST hours and make interventions wherever necessary.
Directly handle inbound calls when required.
Enter data related to the calls handled in the required format on various applications like confluence.
Take actions to improve call flow and overall operations efficiency.
Transcribe conversations
,Testing Product and categorize them as required.
Coordinate between different individuals and agencies as required for ensuring smooth transaction flow.
Prepare reports as necessary and provide periodic updates to management.
Work on improving and automating the end- To- End transaction call and process.
Benefits:
Fixed Monthly Remuneration



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 450.00 - 600.00 Monthly
Positions available: 4


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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