Customer Service Representative | 1 - Cebu City

Requirements:

• • Provides excellent online shopping experience to all customers in all marketplaces by helping resolve customer issues through answering customer emails, inbound/outbound calls, voicemails, and live chat in a timely manner. He/she will also perform special projects designated by the Team Manager.

Responsibilities:

• • Provides customer service for Amazon 2P and 3P accounts and monitors the account's performance on Amazon
• • Represents the brands he/she is assigned to and should familiarize each brand's online selling policies
• • Ensures that assigned brands get excellent performance ratings from Amazon and all marketplaces
• • Addresses customer queries on orders processed through Amazon, our own website, and physical store by coordinating mainly with the Supplier Management group; Listings, Inventory, Pricing, and Warehouse Team
• • Provides shipment status to the customers
• • Confirms, cancels, and refunds orders when needed
• • Sends out order delay notifications
• • Coordinates with the shipping carrier to investigate lost packages and defective product claims
• • Earns customer trust and positive feedback
• • Updates internal tools like spreadsheets
• • Will help maintain excellent metrics in Amazon and in all marketplaces
• • Handles special projects assigned by the Manager
• • Supports the Customer Service Manager and acts as POC in the absence of his/her manager or when needed

Essential Requirements:

• • Can work on night shift.
• • Willing to work on weekends with a rotational schedule
• • Confident in speaking American English and good at writing emails
• • Ability to multitask
• • Good computer skills and knows how to navigate the internet
• • Good Attendance record in previous employment
• • Great contributor even on matters outside his/her scope
• • Detail-oriented and highly organized

Benefits:

• • 13th month pay
• • night differential allowances